You must strictly follow the instructions of Cartier as described herein or as provided via the Service Channels, as the case may be. Important to note that not all products can be shipped; please read carefully the Conditions of Service herein and/or the instructions on the Service Channel you use.

Depending on the product and the country, Cartier may, but has no obligation to, provide you with a Service Kit or courtesy shipping as mentioned hereunder.

If Maison provides you with a Service Kit:

Cartier will send a mailing kit to the address provided by you in the Pre-Registration Form (the "Service Kit") containing notably:

• The necessary material to pack your product carefully, and
• A printed copy of the Pre-Registration Form and further information, if any.

You must then package your product and prepare the shipping package by attaching:

• The original duly completed Pre-Registration Form or any other document requested by the Cartier (duly signed if so requested),
• If so requested by the Cartier, a copy of the Cartier International Limited Warranty card or the proof of purchase / service in the Cartier authorized network, and
• Any other documents requested by the Cartier.

If Cartier does not provide you witha Service Kit:

Please adequately package your product with all due care and taking into consideration the value thereof. Any damage, destruction or loss due to inadequate packaging will be your sole responsibility.

If Cartier provides you with courtesy shipping:

Once your packaging is ready, please follow the instructions provided by us or in the Service Kit. The pickup is only available when mentioned by us and in locations authorized by us (certain areas within the country are excluded). Please note that the shipment of your product through our transport partner must be made in the same the country in which you received the Service-Kit.  If the Cartier provides you with courtesy shipping, the shipping will be free of charge. However, note that you are required to send us your product only through our transport partner in accordance with the terms herein. Cartier declines any and all responsibility for any damage, destruction, loss or theft of your product if it is not sent via our authorized transport partner in strict accordance with the Conditions of Service herein.

Products exceeding the recommended retail sale price set out by Cartier shall not be shipped. It is important that you shall not send us any product exceeding this value, unless otherwise expressly authorized by Cartier. We decline any and all responsibility for any damage, destruction, loss or theft should you ship any such products in violation of the above.

If Cartier does not provide you with courtesy shipping:

Once your packaging is ready, please contact the carrier of your choice for shipping to the designated address. Cartier declines any and all responsibility for any damage, destruction, loss or theft of your product during transport, and any of which, should it occur, shall be under your own responsibility.

For security reasons, the Service Kit boxes will be unbranded.

Please note that you can only change the shipping address to where the repaired product will be returned before placing your Service Order, unless previously agreed with the Service Channels  

If you send us your product by your own means with the carrier of your choice, or with our Service Kit but without using our pre-paid label, you are responsible for the shipping expenses for sending the product to Cartier, as well as any insurance expenses, and Cartier will not be held liable in case of loss, damage, theft or any other deterioration of your product during transportation to the Cartier.

You must keep a proof of shipment. Only products received by the Cartier will be eligible for the Service, in accordance with these Conditions of Service.