ENJOY COMPLIMENTARY STANDARD SHIPPING WITH YOUR NEXT CARTIER ORDER. PLEASE NOTE OUR SHIPPING INFORMATION
Orders & Payment
Cartier is pleased to accept the following credit cards as convenient means of online payment: American Express, Master Card, Visa, Discover, Diners Club, JCB, and PayPal.
In order to ensure that your shopping experience is simple and secure, order and payment transactions online through the Cartier e-Boutique are processed using a secure server. Please note that the individual who submits the order must be the cardholder whose name appears on the credit card.
Cartier is pleased to accept the following forms of payment in our boutiques: American Express, Master Card, Visa, Discover, Diners Club, JCB, cash and wire transfers. Please contact your boutique directly if there is a payment form you’d like to use and do not see listed.
To check the status of your order, please visit the Check Order page on our website.
If you purchased your order online while logged in, you may also see more information through your My Cartier account.
If you have provided an email address for your purchase, status updates regarding your order will be sent to your email. If you have not received these emails, please note that order confirmation emails may be caught in a spam or deleted folder; these emails usually do not appear in general email searches and may only appear when specifically searching your spam or deleted emails folders. We recommend searching these additional email sections with your order number to see if your emails may be in these folders.
Orders over $30,000 USD may be sent with an alternative carrier. In these instances, we ask you to contact our Client Relations Center for accurate delivery information.
Should you need to cancel or change your order, please contact our Client Relations Center as soon as possible; we will make every effort to accommodate your request. Please note that we cannot guarantee your order may be adjusted once it has been submitted.
Processed orders may not be cancelled or modified; you may return your item subject to our Conditions of Sale.
Once a creation has been personalized, including through our embossing or engraving services, it cannot be returned or exchanged. These items are considered final sale.
Please note that for security purposes, we are unable to ship to PO Boxes, APO/FPO addresses or hotels. An adult over the age of 21 must be present at the delivery address to accept the package.
Orders placed on this site can be delivered only in the United States. If you would like your order to arrive elsewhere, you will need to change your Cartier site country.
For delivery to any of our North American boutiques, all locations can be found in our "Find a Boutique" section. Out of Delivery Areas may experience extended delivery times.
Delivery to work places is available. For deliveries to your workplace, please indicate the company name in the delivery address.
You may purchase a maximum of five Cartier creations in one online order. To discuss special or larger orders, please contact our Client Relations Center, where an Ambassador will assist you with your purchase.
All creations displaying a “Details and Purchase” button may be purchased online, subject to availability. If you are interested in purchasing a creation which is listed as “temporarily unavailable” or otherwise unable to be added to your bag, we invite you to please contact our Client Relations Center, where a Cartier Ambassador will provide you with further information.
Your order acknowledgement and confirmation of order will be sent to you by email.
If you are unable or do not wish to complete your order online, you may please contact our Client Relations Center, where our Ambassadors will be delighted to assist you in placing your order. Your order acknowledgement and confirmation of order will be sent to you by email.
Many of our creations are unable to have listed set prices on our site, including solitaire pieces and high jewelry items. For solitaire rings, the value of a creation will depend on the unique characteristics of the stones.
For details on our high jewelry creations, we invite you to contact our Client Relations Center to be placed in touch with a Prestige Advisor.